CONTACT
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Contact Information
FREQUENTLY ASKED QUESTIONS
Common questions before you reach out.
01How fast do I get a response after submitting the contact form?
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How fast do I get a response after submitting the contact form?
You will receive a response from our lead project director on the same business day (within 24 hours at the latest). We schedule a concise 15-30 minute discovery call to understand your digital goals and technical requirements. Following this meeting, we provide a comprehensive written proposal detailing project scope, exact timeline milestones, and fixed pricing.
02How are project onboarding and delivery steps managed?
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How are project onboarding and delivery steps managed?
On the day of proposal approval, your dedicated project manager is assigned and the workflow begins immediately. The project advances through four structured phases: Discovery & Strategy, UI/UX Architecture, Full-Stack Engineering, and Pre-Launch Testing. Weekly progress reports and shared boards ensure complete transparency, giving you full review and approval control at each milestone.
03How do you work with clients outside Bursa or abroad?
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How do you work with clients outside Bursa or abroad?
Monolith Works operates fully remotely and seamlessly with enterprise clients across Turkey, Europe, the DACH region, and globally. All strategy sessions, design reviews, sprint syncs, and technical handoffs are conducted via Google Meet, Slack, Figma, and shared management systems, guaranteeing fast response times, clear documentation, and efficient collaboration across time zones.
04Do you provide technical support after project launch?
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Do you provide technical support after project launch?
Yes, we provide ongoing post-launch SLA technical maintenance, security monitoring, and performance retainers. Our support includes continuous Core Web Vitals optimization, automated security patches, cloud infrastructure management, and CMS content updates. We ensure your digital assets remain high-performing, resilient, and aligned with modern web standards around the clock.
05What is your payment and pricing model?
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What is your payment and pricing model?
We work on a transparent, fixed project-based pricing model; once the scope is finalized, there are no hidden fees or unexpected invoices. Payments are split across verifiable delivery milestones: project kick-off, design approval, and final deployment. Ongoing retainer services such as SEO engineering, performance marketing, and server management are billed on flexible monthly contracts.